vbd8 Privacy Policy

This Privacy Policy ("Policy") applies to the vbd8 platform and all related services. By visiting the vbd8 website (vbd8.lat), creating an account, or using any of our services, you are considered to have agreed to the data collection and use terms described in this Policy.

We take the privacy of our users in Bangladesh seriously. Your information is never sold to third parties. We protect all your data through SSL encryption and modern security technology.

1 Definitions & Introduction

The key terms used in this Policy are defined below:

Personal Information

Any information that can directly or indirectly identify a specific individual — such as name, email address, phone number, financial transaction details, and device identification data.

Platform

The vbd8 website, mobile browser version, and all related digital services are collectively referred to as the "Platform".

User

Any person who visits the vbd8 Platform, creates an account, or uses our services is considered a "User" for the purposes of this Policy.

2 What Information We Collect

vbd8 collects various types of information in order to provide its services. The categories of information are described in detail below:

2.1 Registration & Identity Information

• Full name and date of birth
• Email address
• Mobile phone number
• National ID or passport number (when identity verification is required)
• Bank or mobile banking account details (bKash, Nagad, Rocket, or bank account)

2.2 Usage & Activity Information

• Login and logout times and dates
• Account deposit and withdrawal history
• Gaming activity and betting history
• Time spent on the Platform and pages visited
• Customer support communication records

2.3 Technical Information

• IP address
• Browser type and version
• Device type, operating system, and model
• Data collected from cookies and similar tracking technologies
• Referral URL and search terms

3 Purpose of Data Collection

vbd8 uses user information for the legitimate purposes described below:

3.1 Service Delivery & Operation

Information is used to create accounts, verify identity, process deposits and withdrawals, and ensure gaming services run smoothly. Financial information provided is essential for verifying transactions made via bKash, Nagad, Rocket, or bank transfer.

3.2 Security & Fraud Prevention

Technical and identity-related information is analysed to maintain account security, prevent unauthorised access, and detect potential fraud.

3.3 Customer Service Improvement

Communication history is retained to improve support services provided via 24/7 live chat and email, and to resolve your issues faster.

3.4 Responsible Gaming

Information is analysed to monitor user gaming patterns, promote responsible gaming, and provide assistance where needed.

3.5 Legal Compliance

Certain information may need to be retained or disclosed in order to comply with applicable laws and regulatory authority requirements.

4 Data Sharing & Disclosure

vbd8 never sells or leases users' personal information. However, information may be shared with third parties on a limited basis in the following circumstances:

4.1 Payment Processors

The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer services is shared with the relevant payment institutions. These institutions are bound to comply with their own privacy policies.

4.2 Technology Service Providers

Data sharing may be required with trusted third-party technology service providers (such as server hosting and cybersecurity) that are necessary for operating our Platform. All such providers operate under strict confidentiality agreements.

4.3 Legal Authorities

Information may need to be disclosed in response to a court order, legal obligation, or valid request from a government authority. In such cases, only the minimum necessary information is disclosed.

5 Cookies & Tracking Technologies

The vbd8 Platform uses cookies and similar technologies to function properly and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Maintain login sessions and ensure the Platform's core functions work — without these, the service will not function properly.
• Functional cookies: Remember language preferences, login status, and personalised settings.
• Analytical cookies: Collect anonymous traffic data to understand how the Platform is used, helping improve the service.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may prevent some key Platform functions from working correctly.

6 Data Security Measures

vbd8 follows industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted over encrypted channels.
• Data Encryption: Sensitive stored data (passwords, financial information) is kept in encrypted form.
• Access Controls: Only authorised personnel may access user data, and only when required for their work.
• Regular Security Audits: Regular reviews are conducted to identify security vulnerabilities in the Platform.
• Firewall & Intrusion Prevention: Advanced technology is used to protect servers and databases from external attacks.

While we strive to maintain the highest level of security, no digital system is completely risk-free. However, we respond quickly to any security incident and notify users as required.

7 Data Retention Period

vbd8 retains user information in accordance with the following policy:

7.1 Active Accounts

All information necessary to provide the service is retained for as long as the account remains active.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, and prevent fraud.

7.3 Financial Transaction Data

Transaction-related data is retained for the period required by applicable law, in compliance with financial regulatory rules.

8 User Rights

As a vbd8 user, you have the following rights:

8.1 Right to Access

You have the right to view the personal information we hold about you and to receive a copy of it.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted; however, this right may be limited where information is retained due to legal obligations or legitimate business needs.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will respond as quickly as possible after receiving your request.

9 Protection of Minors

vbd8 is a responsible platform. Our services are for users aged 21 and above only. We do not knowingly collect or retain information from anyone under the age of 21.

An age verification process is in place at account creation. If we become aware that information belonging to a minor is held by us, it will be deleted immediately.

10 Third-Party Links

If the vbd8 Platform contains links to external websites, vbd8 is not responsible for the privacy policies of those sites. It is advisable to read the privacy policy of the relevant organisation before using any third-party service.

The bKash, Nagad, Rocket, and banking services used for payment processing are governed by their own respective privacy policies.

11 Policy Changes

vbd8 reserves the right to update this Privacy Policy as needed. If significant changes are made, a notice will be posted on the Platform and/or sent to your registered email address.

Continuing to use the Platform after any changes will be taken as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

12 Applicable Law & Jurisdiction

This Privacy Policy has been drafted in accordance with applicable international data protection standards. Any dispute between a user and vbd8 regarding data protection will first be addressed through mutual discussion.

If a dispute cannot be resolved through discussion, it will be settled through international commercial arbitration.